REFUND POLICY

We hope you are always satisfied with your Hugo Cahill jewellery. However, if you wish to return or exchange an item, you may do so within 14 days of the purchase date, provided the item is unworn, undamaged, and in its original condition. Please note that return shipping costs are the responsibility of the customer.

Unfortunately, we cannot offer refunds or exchanges after the 14-day period.

REFUNDS
Once we receive and inspect your returned item, we will notify you via email of its approval or rejection. If approved, the refund will be processed and a credit applied to your original payment method within one week.

LATE OR MISSING REFUNDS
If you haven’t received your refund yet, please first check your bank account.
Then, contact your credit card company, as processing times may vary.
If you still haven't received your refund after this, please contact your bank as there may be additional delays.
If you've followed these steps and still haven't received your refund, contact us at hello@hugocahill.com.

EXCHANGES
We only exchange items if they are defective or damaged. To request an exchange, please email us at hello@hugocahill.com.
If the item was not marked as a gift at purchase or the gift giver had it shipped to themselves, we will issue the refund to the gift giver.

SHIPPING
To return a product, please email hello@hugocahill.com to arrange the return.
You are responsible for the cost of return shipping, which is non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.
Delivery times for exchanged products may vary depending on your location.

It would be best if you considered using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.